Technical Sales Manager in Massena, NY at Arconic

Date Posted: 5/10/2018

Job Snapshot

  • Employee Type:
  • Location:
    Massena, NY
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Arconic Engineered Structures (AES) is seeking a Sales Growth Manager, to drive revenue growth in our Massena, NY location near the beautiful St. Lawrence River and the Adirondack Mountains. Our organization is dedicated to rapid, profitable growth through continuous capital investment, operational excellence and career development. Supporting the plant, the successful candidate will liaison between our external customers, commercial, production, and product development. The ideal candidate will have outstanding interpersonal skills, create a positive customer experience, and identify and resolve gaps before they cause issues. If this describes you, then we encourage you to apply.

Arconic Engineered Structures (AES) serves the global aerospace and automotive markets with the most specialized engineering, highest quality, and the greatest breadth and depth of forgings and extrusions. Our vertically integrated capabilities and deep materials science expertise in aluminum and titanium structural casting is taking the industry to new heights. This BU is also home to our suite of direct and hybrid additive offerings. Headquartered in Cleveland, OH; AES employs 6000 people in 6 countries at 30 locations. AES is a business unit of Arconic (NYSE: ARNC).

Profile: The primary purpose of this position is to develop new customer relationships linking market needs to products and plant capabilities.

Strong base salary plus variable compensation bonus structure
Generous Health Benefits beginning day 1; medical, life, dental and vision plans
401(k) Program with a Company Match (up to 6%)
Retirement contribution (3%)
Competitive annual vacation accrual
10 annual paid holidays
Employee discount programs

Essential Functions: Under the direction of the Plant Manager, this position is accountable for developing revenue growth for the site in the wholesale and manufacturing product lines. This position will collaborate with commercial, production, and product development. This position includes both tactical & strategic initiatives, examples include but are not limited to:
  • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
  • Monitor market conditions, product innovations, and competitors' products, prices, and sales.
  • Recommend products to customers, based on customers' needs and interests.
  • Answer customers' questions about products, prices, availability, product uses, and credit terms.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
  • Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
  • Assessing the customer needs and pulls together a cross-functional team to build an execution plan, drive discipline and challenge barriers
  • Manages customer and ensures customer deliverables are met
  • Interacting with AES Commercial, Manufacturing and Product – Process Engineering, Metallurgical / Quality systems functions to support delivery and quality requirements of the customer:
  • Leads cross-functional team during recurring program execution meetings to ensure the timely completion of tasks (meetings include functional managers).
  • Ensures clear communication of meeting minutes including notes, assignments and highlights.
  • Communicates to the broader organization the status of each customer.

Essential Knowledge/Skills/Abilities:
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Persuasion — Persuading others to change their minds or behavior.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Time Management — Managing one's own time and the time of others with an acute sense of urgency.
  • Communicating Effectively — Oral/Written as appropriate for the needs of the audience.

Basic Qualifications

  • Bachelor’s degree from an accredited institution.
  • 3 years minimum metals manufacturing, sales, marketing, and/or customer service experience in a manufacturing environment.
  • Employees must be legally authorized to work in the U.S. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
  • This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S> person as an U.S. Citizen, U.S> Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.

Preferred Qualifications

  • Bachelor’s Degree from an accredited institution in marketing, metallurgical, material science, aero-mechanical or chemical engineering.


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