Sr. Specialist, Credit in Pittsburgh, PA at Arconic

Date Posted: 8/9/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

Arconic (NYSE: ARNC) creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value.

In the first half of 2020 Arconic will separate into two stand-alone industry-leading public companies.  Each will have significant global reach.  To learn more about this exciting transformation, visit our website.
Arconic is currently in search of a Sr. Specialist, Credit to join the Global Financial Services group in Pittsburgh, PA.

The primary role of the Sr. Specialist, Credit position is to become integrated with the Business units in performing the credit/collection function.  The incumbent assesses risk, establishes credit lines within delegated authority levels. Incumbent uses various systems and technologies and operates within Arconic and Global Credit’s Policies and Procedures, and the position requires progressive growth in all competencies and technologies. The Sr. Specialist, Credit works under the supervision of a Credit Manager or a Group Credit Manager.
Major Activities/Key Challenges:
  • Operating in a Global Environment and under a comprehensive set of Arconic and Global Credit Policies and Procedures and within delegated credit authority, the Analyst’s major activities include the following:
  • Performing collections across Arconic’s complex sets of business units and global credit regions to ensure prompt customer payment performance.  Serving as an escalation point for Collectors as they encounter situations beyond their respective job expectations.  Escalate further to BU and/or Group Credit Manager if/as necessary.  Build a strong working relation with the NAEX Team. Share knowledge and processes to allow both teams to support each other.
  • Building essential credibility with assigned BU’s (in some cased as the BU Coordinator). Helping BUs craft their AR management on complex/troubled accounts as well as customers on which business can be further developed.  Help ensure that Global Credit is delivering per the SLA, escalate deviations.
  • Ensuring customer exposure remains within the approved credit limits reasonable norms. Managing order holds/releases effectively, using sound judgment in non-standard situations.
  • Performing risk analysis and credit review work for new and existing accounts of low/med complexity, likely including some with global scope.  Exercising sound credit and commercial judgment when formulating credit recommendations, establishing proper credit controls in the Oracle system, performing all within the incumbent’s delegated credit authority.
  • Escalating non-standard issues, critical collection problems, or high-risk issues to the appropriate Credit, Accounts Receivable, and/or BU Manager(s) in a timely manner.
  • Assisting in any special projects as requested, work out process improvement/automation initiatives to increase efficiency and present (A3) to the Lead Team, participate actively in the implementation.
  • Participating in ASAT testing to ensure credit processes are in control and capable and provide constructive input and recommendations where enhancements to existing credit/accounts receivable processes may be improved.
  • Providing excellent customer service to internal and external customers, including those who may be upset or have objectives contrary to Arconic's. 
  • Replacing/substituting other credit team members as directed.
  • Working in a diverse and complex global environment, across Arconic’s complex set of business units and global credit regions, using multiple credit platforms, where multiple currencies, languages, time differences and other global factors must be understood so the portfolio can be effectively managed.
 Key Behaviors
    • Assumes responsibility for assigned portfolio, special tasks, projects or assignments
    • Relies less on supervision; works independently and produces results
    • Problem solver, results orientated
    • Adapts to continuous change and learning, growing technical, analytical and business competence
    • Innovative, provides constructive input and recommendations
    • Develops a network and credibility with co-workers, internal and external customers
    • Able to perform well under time and budget pressure
    • Demonstrates an understanding of Global Credit’s policies and procedures
Essential Knowledge& Skills/Education:
  • Fluent in English and any other language(s) necessary to contacts internal and external customers within their assigned portfolio via telephone, fax, e-mail, or by personal visit.
  • Highly developed listening and communications (oral and written) skills.
  • Very strong and progressively developed interpersonal and leadership skills:  pleasant, persuasive, diplomatic yet authoritative as necessary.  Able to work with people across Arconic as well as with external customers.
  • Deep knowledge of the Arconic Business Units and Sales/Marketing Organizations that are serviced within their portfolio.   
  • Able to assimilate information about problems and establish a course of action.
  • Excellent, and progressively strong computer skills, to work on multiple computer platforms in order to make/supervise/train collection calls, document conversations and send correspondence with their internal and external customers to handle general administrative requirements on their portfolio.
  • Demonstrated ability to work in a team, coach, mentor and supervise others, and cooperate with internal and external customers.
  • Strong and progressively developed organizational skills; able to work independently, set prioritize day to day tasks, all communications, follow-up, and all of the administrative requirements of their portfolio; train and mentor others within the Credit team.
Major Customers
  • External:
    • Customers
    • Banks
    • Other suppliers, company report agencies
  •  Internal:
    • Arconic Business Units
    • GFS - Global Credit/AR
    • Location
    • Country Organization


Basic Qualifications:
  • Bachelor's degree from an accredited institution
  • Minimum Five (5) years of experience of credit/collection experience in a corporate environment
  • Employees must be legally authorized to work in the United States.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position
Preferred Qualifications:
  • Bachelor’s Degree in accounting, finance, economics or business from an accredited institution