Sr. Customer Service and Sales Representative- Industrial in Lancaster, PA at Arconic

Date Posted: 11/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    3167 Manheim Pike
    Lancaster, PA
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Arconic is currently in search of a Sr. Customer Sales & Service Representative (CSSR) to join our Global Rolled Products (GRP) business unit in Lancaster, PA.
GRP is a dynamic global organization that offers the widest variety of aluminum plate and sheet in the world. GRP is made up of Arconic's rolling operations around the world and is Arconic's most global group with manufacturing and commercial sites in North America, Europe, South America, Asia, and Russia. GRP produces flat rolled aluminum sheet and plate products that are used in the construction of commercial airplanes and automotive markets. Some customers include Aerospace companies like Boeing and Airbus, as well as Automotive manufacturers like Ford, GM, and Chrysler.

The Sr. Customer Sales & Service Representative (CSSR) is accountable to provide direct customer service to their assigned customers to facilitate the overall business objectives. The CSSR works under the supervision of the Customer Sales & Service (CS&S) Supervisor or manager, and will be a part of a team spanning several Arconic locations. 

The key role of the CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers. They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace. This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.

  • Manage the customer booking process and servicing the assigned account on a day-to-day basis, including, but not limited to metal buying, bookings, nonstandard order entry, scheduling, pricing, status checks, expediting, releases, shipment, claim resolution, and resolving of related problems involving the plant, marketing, and credit;
  • Establish and/or enhancing effective relationships with customer contacts; 
  • Create quality documents and translate customer requirements and specifications;
  • Prepare written quotations using inside selling techniques to quote pricing; 
  • Involved, in cooperation with, Outside Sales, in developing new business opportunities;
  • Work closely with support staff providing guidance regarding the customer order cycle process.


Basic Qualifications:
  • Associate’s degree from an accredited institution
  • Minimum of 3 years of experience in sales/customer service
  • Employees must be legally authorized to work in the United States.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position.
Preferred Qualifications:
  • Bachelor’s degree in from an accredited institution
  • Quantitative skill-set with demonstrated ability to work in a fast pace environment
  • Strong attention to detail
  • Comfort using multiple complex computer systems simultaneously
  • Comfort analyzing data from multiple sources.
  • Critical and forward-thinking skills;
  • Tenacity to work in a high volume fast paced environment;
  • Ability to make tough intelligent business decisions in the best interest of the business;
  • Excellent oral and written communication skills;
  • Strong collaboration and interpersonal astuteness skills;
  • Strong skills managing external relationship with customers.