Sr. Customer Sales & Service Representative-Automotive in Davenport, IA at Arconic

Date Posted: 11/7/2018

Job Snapshot

Job Description

Arconic is currently in search of a Sr. Customer Sales and Service Representative to join our Global Rolled Products (GRP) HQ business unit.

GRP is a dynamic global organization that offers the widest variety of aluminum plate and sheet in the world. GRP is made up of Arconic's rolling operations around the world and is Arconic's most global group with manufacturing and commercial sites in North America, Europe, South America, Asia, and Russia.

Under the supervision of the Customer Sales & Service (CS&S) Supervisor or Manager, this Sr. Customer Sales & Service Representative (CSSR) is accountable to provide direct customer service to their assigned customers to facilitate the overall business objectives. The key role of the CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers. They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace. This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.

  • Manage the customer booking process and servicing the assigned account on a day-to-day basis, including, but not limited to metal buying, bookings, nonstandard order entry, scheduling, pricing, status checks, expediting, releases, shipment, claim resolution, and resolving of related problems involving the plant, marketing, and credit;
  • Establish and/or enhancing effective relationships with customer contacts;
  • Create quality documents and translate customer requirements and specifications;
  • Prepare written quotations using inside selling techniques to quote pricing;
  • Involved and in cooperation with Outside Sales, in developing new business opportunities;
  • Work closely with support staff providing guidance regarding the customer order cycle process.


Basic Qualifications

  • Associates degree from an accredited institution;
  • Minimum 3 years of experience in accounting, information systems, or sales/customer service experience;
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Preferred Qualifications

  • Bachelor’s degree in Business, Finance, Information Systems from an accredited institution;
  • Experience in an accounting, information systems, or sales/customer service experience in a manufacturing environment;
  • Proficient computer skills including MS Office programs Excel, Word, Outlook and SAP;
  • Excellent oral and written communication skills;
  • Detail oriented with very strong organizational skills and ability to prioritize multiple projects/data points in a fast-paced, deadline-oriented environment;
  • Experience using multiple complex computer systems simultaneously;
  • Experience analyzing data from multiple sources and reaching conclusions and outcome with this information.