Project Manager - Customer Service in Harrisonburg, VA at Arconic

Date Posted: 10/9/2018

Job Snapshot

Job Description



Arconic (NYSE: ARNC) creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value. 
 
Building and Construction Systems, a business unit of Arconic, is the leading manufacturer of architectural aluminum products and systems for the commercial construction industry. Kawneer is part of Arconic’s global Building and Construction Systems (BCS) business unit, which manufactures and markets architectural systems and products in North America, Europe, Asia and the Middle East.
 
We have an immediate opening for a Project Manager – Customer Service in our Kawneer business located in Harrisonburg, VA.  The Project Manager role is responsible for servicing our customers’ needs for large fabricated and/or Stock length projects and dealing with day to day activities within the customer service area.
 
Job Responsibilities and Duties:
  • Manage process flow throughout the front-end and manufacturing process (including estimating, drafting, engineering, and takeoff) by problem solving and best practice sharing to support customer needs;
  • Responsible to manage a total backlog of between $4M - $6M;
  • Prepare construction project timelines as needed;
  • Position is in direct communication with: customers, sales team, order processing team members and manufacturing personnel;
  • Resolves customer concerns and field issues;
  • Self-directed and works independently;
  • Coordinates and advances project status, from Order Entry through Engineering and Manufacturing;
  • Interacts with Customers (both internal and external) and Sales Representative;
 
Major Activities and Key Challenges Include:
  • Understand market needs (customer needs, competitive information);
  • Act as a liaison between the customers and Kawneer;
  • Obtain profitable orders (understanding of job margins and determining any issues);
  • Must be self-motivated, people-oriented, service -oriented, and possess the ability to work with others;
  • Must have file management and computer skills in all Kawneer front-end applications as well as organizational/time management skills;
  • Strong interpersonal and leadership skills;
  • Develop and maintain positive working relationships;
  • High level of proficiency using Microsoft Office Suite;
  • Must possess conflict management skills.




Qualifications


Basic Qualifications:
  • High School Diploma or GED from an accredited institution
  • Minimum 2 years of experience in a complex customer service environment (high call volume or high customer contact)
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
 
Preferred Qualifications:
  • Associate Degree from an accredited institution;
  • 2+ years of experience in a manufacturing or construction industry experience.
  • Minimum 1 year of experience of reading and interpreting architectural plans and installation instructions;
  • Experience with Estimating Software, JD Edwards, and Microsoft Office



CHECK OUT SIMILAR JOBS

  1. Administrative Jobs
  2. Bookkeeper Jobs