Jr. Account Manager, AES in Chandler, AZ at Arconic

Date Posted: 5/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    Chandler, AZ
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Do you have sales experience and are looking for the opportunity to break into Account Management? Arconic Engineered Structures (AES) is seeking Jr. Account Manager to support multiple existing accounts for the Company. Our organization is dedicated to rapid, profitable growth through continuous capital investment, operational excellence and career development. Supporting the account manager and working with the customer, the ideal candidate will engage respectfully with all stakeholders, use communication skills to identify and address clients’ needs while representing the company in a positive way. If this describes you, then we encourage you to apply. This position reports to the North America Marketing Manager and is based in Chandler, AZ.

Arconic Engineered Structures (AES) serves the global aerospace and automotive markets with the most specialized engineering, highest quality, and the greatest breadth and depth of forgings and extrusions. Our vertically integrated capabilities and deep materials science expertise in aluminum and titanium structural casting is taking the industry to new heights. This BU is also home to our suite of direct and hybrid additive offerings. Headquartered in Cleveland, OH; AES employs 6000 people in 6 countries at 30 locations. AES is a business unit of Arconic (NYSE: ARNC).

Profile: The primary purpose of this role is to support manage accounts and cover multiple product offers from multiple AES plants, primarily Pimalco. Strong B2B customer connection and liaison with technical and manufacturing leadership is required. The incumbent will act as the first point of contact with existing customers, answer their queries, and increase client satisfaction.

Strong base salary plus variable compensation bonus structure
Generous Health Benefits beginning day 1; medical, life, dental and vision plans
401(k) Program with a Company Match (up to 6%)
Retirement contribution (3%)
Competitive annual vacation accrual
10 annual paid holidays
Employee discount programs

Essential Functions: Jr account management within AES includes both tactical & strategic initiatives, examples include but are not limited to:
  • Gather information on assigned clients (e.g. company size, needs and pricing plans)
  • Contact clients to understand their requirements and work on a sales plan
  • Provide after-sales support to retain customers
  • Ensure prompt and accurate answers to clients’ queries
  • Build strong client relationships, through regular communication
  • Report on the status of accounts
  • Suggest company products/services that maximize client satisfaction
  • Communicate product and pricing details clearly
  • Coordinate with Account Executives and Account Managers to create customized sales plans for key clients
  • Promote new products/services to existing customers
  • Proactively heading off problems by anticipating the needs of the customer and problem solving to help drive overall customer satisfaction and representation of the business to our customer base.
  • Collaboration across departments; Customer Service, Sales & Marketing Management, Manufacturing, Production Planning, Quality and Cost Accounting, Credit Organization and Application Engineering disciplines, for the success of the business plan.

Essential Knowledge/Skills/Abilities:

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation — Actively looking for ways to help people.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Basic Qualifications

•Bachelor’s degree from an accredited institution.
•Minimum of 3 years customer service/sales and/or marketing experience
•Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
•This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S> person as an U.S. Citizen, U.S> Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.

Preferred Qualifications

•Bachelor’s degree in engineering or business from an accredited institution.
•5+ years in Aerospace Industry with Aerospace commercial experience.
•The ideal candidate will have strong customer relationship management skills and a proven track record of customer satisfaction.
•Willingness to travel 25-50%


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