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Jr. Account Manager - Aerospace Sales in Torrance, CA at Arconic

Date Posted: 12/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    3016 Lomita Boulevard
    Torrance, CA
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Do you have sales experience and are looking for the opportunity to break into Account Management? Arconic Fastening Systems (AFS) is looking for a Jr Account Manager to support multiple existing accounts for the Company. Our organization is dedicated to rapid, profitable growth through continuous capital investment, operational excellence and career development.  Supporting the account manager and working with the customer, this role will engage respectfully with all stakeholders, use communication skills to identify and address clients’ needs while representing the company in a positive way. If this describes you, then we encourage you to apply. This position is based in Torrance, CA.
Arconic (NYSE: ARNC) creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value.  Arconic Fastening Systems, a business unit of Arconic, holds the number one global position in aerospace fastening systems, and we’re the North American leader in commercial transportation fasteners.  Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aero engines.  Our products are also critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment. 
The Jr Account Manager will support the management of accounts and cover product offerings from AFS plants. Strong B2B customer connection and the ability to liaison with technical and manufacturing leadership is required. This role will act as the first point of contact with existing customers, answer their queries, and increase client satisfaction. 
Competitive base salary plus annual bonus
Health Benefits beginning day 1; medical, life, dental and vision plans
401(k) with company match
Paid vacation and holidays
Essential Functions: Jr account management includes both tactical & strategic initiatives, examples include but are not limited to:
  • Gather information on assigned clients (e.g. company size, needs and pricing plans)
  • Contact clients to understand their requirements and work on a sales plan
  • Provide after-sales support to retain customers
  • Ensure prompt and accurate answers to clients’ queries
  • Build strong client relationships, through regular communication
  • Report on the status of accounts
  • Suggest company products/services that maximize client satisfaction
  • Communicate product and pricing details clearly
  • Coordinate with Account Executives and Account Managers to create customized sales plans for key clients
  • Promote new products/services to existing customers
  • Proactively heading off problems by anticipating the needs of the customer and problem solving to help drive overall customer satisfaction and representation of the business to our customer base.
  • Collaboration across departments; Customer Service, Sales & Marketing Management, Manufacturing, Production Planning, Quality and Cost Accounting, Credit Organization and Application Engineering disciplines, for the success of the business plan.
  • Travel to customer sites 25-50%
Essential Knowledge/Skills/Abilities:
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation — Actively looking for ways to help people.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Willing and able to travel 25-50%


Basic Qualifications:
  • Bachelor’s Degree from an accredited Institution;
  • Minimum 3 years of customer service/sales and/or marketing and/or engineering experience;
  • Employees must be legally authorized to work in the United States.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position;
  • This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.  ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Preferred Qualifications:
  • Bachelor’s degree is in Business or Engineering, from an accredited institution;
  • Master's Degree
  • Experience in the Aerospace Industry;
  • Commercial (sales/marketing) experience;
  • Strong customer relationship management skills and a proven track record of customer satisfaction.