Inside Sales Representatve in Lafayette, IN at Arconic

Date Posted: 5/23/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Lafayette, IN
  • Job Type:
    Sales
  • Experience:
    At least 3 year(s)
  • Date Posted:
    5/23/2018

Job Description

Are you an energetic and dependable sales professional? Would you like to be part of a dynamic team in a growing business? Arconic Engineered Structures (AES) is seeking Inside Sales Representatives at our Lafayette location. Arconic is a company that promotes and develops from within, with worldwide opportunities. The successful Inside Sales Representative will be the advocate of the customer, inspire collaboration across teams, and have creative problem solving skills. If this describes you, please apply to join our team.

Arconic Engineered Structures (AES) serves the global aerospace and automotive markets with the most specialized engineering, highest quality, and the greatest breadth and depth of forgings and extrusions. Our vertically integrated capabilities and deep materials science expertise in aluminum and titanium structural casting is taking the industry to new heights. This BU is also home to our suite of direct and hybrid additive offerings. Headquartered in Cleveland, OH; AES employs 6000 people in 6 countries at 30 locations. AES is a business unit of Arconic (NYSE: ARNC).

Company Benefits: Arconic offers eligible employees a comprehensive benefits package designed to assist employees and their families with financial security, health and well-being. In addition to competitive pay and career advancement opportunities, we off a variety of benefit programs:
  • Medical, Life, Dental and Vision Plans
  • 401(k) Program with a Company Match (up to 6%)
  • Retirement contribution (3%)
  • Performance Pay based on company results (up to 5%)
  • Competitive annual vacation accrual
  • 10 annual paid holidays
  • Employee discount programs
Profile: The primary purpose of this role is to manage the execution of our customer connections. Acting as a customer advocate and supporting vital communication and problem solving between all stakeholders, customer, plant, quality, supply chain and finance.

Essential Functions:
  • Manage day-to-day activities and execution of our customer connection – follow established contract review procedures and provide accurate quoting, order entry, status, shipments, returns, credits; customer portals; being proactive when dealing with the customer and heading off issues before they arise; asking for orders; thanking the customer for their business. Meeting order entry, quoting and status response time objectives. Support Quote Team
  • Understand AFE strategic initiatives and influence customer behavior – NPS scores, gain market share, competitive pricing and market intelligence. Provide feedback to commercial and marketing teams.
  • Act as a customer advocate – present data and make recommendations as to course of action to business leaders and act within defined decision making authority to drive Ease Of Doing Business with AFE. Ability to reach across departmental boundaries to satisfy customer inquiries. The Inside Sales Representative is accountable to manage issues outside the traditional bounds of responsibility when required to satisfy a customer or business objective.
  • Turn Quotes into Orders (Capture Business) – substantial focus on capturing business with our customers; if not obtained, what was the competitive situation and why business wasn’t captured by Arconic. Specific weekly and monthly targets must be achieved. Provide feedback to commercial and marketing teams.
  • Post Order Management – manage unadjusted items, process claims and negotiate settlements. Meet unadjusted items objectives.
  • Drive AFE strategic initiatives and influence customer behavior - NPS scores, gain market share, competitive pricing and market intelligence.
  • Ability to work in tactical administrative team environment from focused problem solving to customer relations.
  • Ability to work in tactical administrative team environment from focused problem solving to customer care and support throughout any given day – admin activities to problems solving/decision making (both ends of the spectrum).
  • Serve as the liaison, the glue and the driver of issue resolution between the customer, plant, quality, supply chain and finance to pull together all necessary resources to resolve any issue.
  • Provide support and anchor with Account Managers, Sales Directors and Marketing Managers to negotiate competitive pricing, quality, delivery and lead-time with customers.
Essential Knowledge/Skills/Abilities:
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Service Orientation — Actively looking for ways to help people.
  • Data base user interface and query software — Customer service knowledge generation software;
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion — Persuading others to change their minds or behavior.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Time Management — Managing one's own time and the time of others.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).


Basic Qualifications

  • High School Diploma or GED from an accredited institution.
  • Minimum of 3 years' work experience in sales, account management, or customer service.
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
  • This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S> person as an U.S. Citizen, U.S> Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.


Preferred Qualifications

  • Bachelor's Degree in Marketing, Economics, Supply Chain, Business, Communication from an accredited institution.
  • Strong experience with analytical skills, proficient in MS EXCEL, WORD, POWERPOINT, positive/can do attitude, ability to influence, tenacity, strong problem solving skills, work with a sense of purpose and energy
  • Experience with Oracle or other MRP system.
  • Experience managing accounts and working with clients/customers.
  • Experience in heavy manufacturing and/or distribution environment.

CHECK OUT SIMILAR JOBS

  1. Customer Service Jobs
  2. Data Entry Jobs