Inside Sales Representative in Norwalk, CA at Arconic

Date Posted: 4/4/2018

Job Snapshot

Job Description

AES (Arconic Engineered Structures) is a world-class producer of titanium aero ingots and mill products—and a leader in multi-material airframe subassemblies and advanced technologies and materials, such as 3D printing and titanium aluminides. Titanium is the world’s fastest-growing aerospace metal, and we’re taking it to greater heights with vertically integrated capabilities and deep materials science expertise. Our engineered products and solutions help build the world’s most advanced aircraft—and also help protect our troops and power our world.


The Inside Sales Representative will provide a high-level of customer service and support with an established customer base to include Program Management of key strategic accounts, providing exceptional service to maintaining and increasing sales of these accounts. The Inside Sales Representative will demonstrate a particular focus on program/customer management.

Key Responsibilities and Duties:
  • Handle a high volume of customer interaction – Superior Excel, PowerPoint skills;
  • High volume of customer quotes – price & delivery by phones, fax, or email;
  • Manage all aspects of order entry, stock management and purchase requirements for key customers;
  • Daily status and review of Key accounts orders, stocking levels and re-order points;
  • Assist Arconic AES's LA management in forecasting revenue and GP of accounts;
  • Determining correct material based on customer specifications (Trax-it);
  • Obtaining quotes from vendors for material and outside processing;
  • Sales Order & Purchase order entry;
  • Assume responsibility of key house accounts;
  • Coordination with Outside Sales and Management; information & feedback;
  • Follow-up and communication with customers; status & delivery;
  • Initiate & follow-up on customer returns and problems (credits & complaints);
  • Maintains paper and digital records/files for the respective department;
  • Periodically visits with customer to establish better business relationship;
  • Assumes additional responsibilities and performs special projects as needed or directed.


Basic Qualifications

  • High school diploma or GED from an accredited institution;
  • Minimum 3 years of experience in an inside sales and/or customer service environment;
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position;
  • This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.


Preferred Qualifications

  • Previous experience working in fast-paced metals, distribution or manufacturing environment;
  • Knowledge and experience working with SAP desired;
  • Proficient in Microsoft Office applications, intranet and internet usage;
  • Possible business travel may be required;
  • Availability to work overtime hours during peak business periods;
  • Requires candidate work both within a team and independently when appropriate;
  • Demonstrated effective internal and external communication skills;
  • Must exercise considerable discretion and independent judgment;
  • Ability to effectively manage multiple priorities and meet strict deadlines;
  • Strong written communication and organizational skills required;
  • Strong problem-solving skills.