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Customer Service & Sales Support - Automotive in Davenport, IA at Arconic

Date Posted: 1/14/2019

Job Snapshot

Job Description

Arconic is currently in search of a Customer Sales and Service Support to join our Global Rolled Products (GRP) HQ business unit.
GRP is a dynamic global organization that offers the widest variety of aluminum plate and sheet in the world. GRP is made up of Arconic's rolling operations around the world and is Arconic's most global group with manufacturing and commercial sites in North America, Europe, South America, Asia, and Russia.
This position provides world-class customer service as part of a team of customer service resources that interact with Arconic’s Customers and Arconic’s manufacturing facilities within GRP HQ. This position requires detailed knowledge of key systems, products, processes and procedures to service an assigned account base. 

Administration Major Deliverables:
  • Administrative accuracy of customer PO‘s – entering and verifying customer purchase orders
  • Assist the customer service department to eliminate waste by continually looking for opportunities to automate administrative processes currently performed manually.
  • Provide the customer service department with first level help chain assistance and instruction with PC/software related questions
  • Develop and maintain queries and other reports as required by the sales service unit
  • Compile information for maintaining and distributing daily, weekly and monthly reports
  • Create/Maintain charts to track department metric
  • Create/Maintain electronic logs to track outstanding form Perform pricing audits as required
  • Tax-Exempt Certificate verification
  • Responsible for accuracy of reports. 
  • Weekend availability required on rotation schedule.
Customer Sales & Service Major Deliverables:
  • Manage the customer order cycle process. This includes, but is not limited to, metal buying, bookings, standard order entry, scheduling, pricing, status checks, expediting, releasing shipment, and resolving related problems involving the plant, marketing and credit.
  • Familiarization with personnel in sales and marketing and the business unit.
  • Develop an understanding of the BU’s flat-rolled products, their manufacturing flowpaths, characteristics, and sizes so as to be able to effectively enter customer purchase orders
  • First responder to Cold Calls. Forward information to appropriate CSSR.
  • Review and Book Depot orders.
  • Supply agreement reviews (daily review).
  • Enter and Book Rework/Replacement orders.
  • Consignment inventory check.
  • Consumption order process.
A training program is offered that covers key aspects of the job. During the training program and the customer service role, you will need to quickly acquire, integrate and use knowledge in a variety of areas, such as:
  • Knowledge of administrative and advanced clerical procedures
  • Excellent communication skills and the ability to tactfully, expeditiously and professionally interact with internal and external customers.
  • PC skills are essential, e.g. Windows 10, MS Office Suite (Word, Excel, PowerPoint, Outlook), Visio, Adobe Acrobat, AS400, Oracle, CRM, AlcoaDirect.
  • Understanding our product line and how it relates to our customer orders
  • Navigating through multiple and complex computer systems used in the job, along with proficient keyboarding skills and attention to detail
  • Understanding plant production processes and who are the appropriate plant contacts for different situations
  • Understanding commercial policies and procedures and who are the appropriate commercial contacts for different situations,
  • Applying administrative procedures
  • Ability to extract data from databases, understand the data and correctly apply it to the processes
The Customer Service environment is fast paced. The successful candidates need to be able to handle multiple tasks simultaneously and be receptive to customer’s priorities. Starting salary is $37,900 per year depending on qualifications. Benefits begin on day one of employment.


Basic Qualifications:
•         High School Diploma (minimum).
•         Proficient Microsoft Office/computer skills​​
•         Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Preferred Qualifications:
•         Associates Degree preferred.
•         Prior industrial/manufacturing customer service experience is preferred.
•         3 years of progressively responsible experience in a sales & customer service position


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