Customer Service Representative in Fontana, CA at Arconic

Date Posted: 5/22/2019

Job Snapshot

Job Description



SUMMARY

Under general direction, is responsible for maintaining customer satisfaction by establishing and maintaining positive customer relations prior to the delivery of products.  Coordinates a wide variety of functions within the company to provide liaison support during pre-delivery times including activities within order processing, customer relations and sales support.  Insures accuracy of orders and on time delivery.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Duties and responsibilities include the following; other duties may be required and assigned at any time.
 
Must build and maintain positive customer relations.  Must have the ability to deal with customers with tact in order to maintain a continuing harmonious relationship.
 
Communicate with customer, using telephone, e-mail, and/or fax.  Report discrepancies to sales representative.  Notifies Sales Representative if the customer fails to respond.
 
May research and respond to customer inquiries regarding status of order, investigate and resolve production, shipping and scheduling problems, informs customer of changes in product availability or delivery schedules.
 
Receives customer purchase order and reviews quote for accuracy to insure original quote meets purchase order requirements.
 
Enter, update, and revise any changes to customer order into enterprise system, i.e. name, address, contact, etc.
 
Communicate and coordinate any changes to customer order, such as “Push outs,”  “Pull ins,” or order cancellations, with all involved departments.
 
Sorts and files correspondence.
 
Must have understanding and knowledge of company procedures and work instructions.
 
Maintains a safe and organized workstation and follows all company policy, safety and procedures.
 
Must be able to influence and work with other departments/functions to gather required customer information.  Primary focal point for all customer inquiries into factory.
 
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
 

Qualifications

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and/or EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.