Customer Service Representative in Waco, TX at Arconic

Date Posted: 7/5/2018

Job Snapshot

Job Description

Arconic Fastening Systems is looking for a Customer Service Representative. This role performs all Customer Service Representative (CSR) activities: entering purchase orders, responding to new & existing customer inquiries, and routing customer questions/concerns appropriately. The position will be based in our Waco, TX plant.

Arconic (NYSE: ARNC) creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value. Arconic Fastening Systems, a business unit of Arconic, holds the number one global position in aerospace fastening systems, and we’re the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aero engines. Our products are also critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment. Headquartered in Torrance, CA; AFS employs over 6,000 people in 11 countries at 31 locations.

Specific Responsibilities (these will vary depending on work assignment):
  • Provides timely and professional service to assigned customer or distributor accounts using appropriate processes and communication channels
  • Works closely with Senior CSRs and Customer Service Supervisor to ensure that customer needs are understood and reflected in customer-specific process documentation
  • Receives, enters and edits sales orders and changes thereto in accordance with company procedures
  • Checks stock and future production for customers and distributors
  • Answers general inquiries concerning open orders including expediting delivery and tracking shipments
  • Receives, responds to and routes requests for quotations as appropriate
  • Receives, responds to and routes requests for technical information, sales literature, material certification and returned material
  • Uses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questions
  • Researches customer charge-backs and administers appropriate actions
  • Works to improve knowledge of product and processes on a continual basis
  • Advises Marketing Department and field sales representatives of significant information learned in
  • customer correspondence
  • Ensures that all work activities are performed in accordance with established safety and environmental standards
  • Communicates professionally and effectively with all levels of external and internal business partners
  • Continuously seeks improved techniques for performing job duties, and engages with peers and others to learn and share best practices as they emerge
  • Maintains full compliance with Company policies and procedures and conducts all activities in accordance with the Arconic Code of Conduct
  • Performs other duties as assigned

Skills:
  • Good professional communication skills
  • Problem solving skills
  • Good organizational skills
  • Ability to work independently
  • Strong computer and business software skills, with particular emphasis in Excel


Basic Qualifications

  • Bachelor’s degree from an accredited university
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
  • This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.


Preferred Qualifications

  • Prior experience in customer service

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