Customer Service Representative in Rancho Cucamonga, CA at Arconic

Date Posted: 9/23/2018

Job Snapshot

Job Description

Arconic (formally Alcoa) Rancho Cucamonga, CA facility has an immediate opening for a Customer Service Representative in our Inside Sales Department. Our passionate commitment to Operations provides the successful candidate with an excellent environment in which to work and the leadership commitment and support to deliver results.  This position is a key member of the location’s Operations team and is highly visible position in the plant and Business Unit. The position provides an excellent platform for potential future growth to the successful candidate.

Arconic Engines, a business unit of Arconic, is a world-class producer of aero engine and industrial gas turbine components, including airfoils, rings, disks and forgings. We excel in vacuum melted superalloys, machining, performance coatings and hot isostatic pressing for high performance parts that enable the next-generation of quieter, more fuel-efficient aero engines and cleaner power generation.   

Arconic (NYSE: ARNC) was included on FORTUNE magazine’s World’s Most Admired list topping the Metals category. The company has been included on the FORTUNE World’s Most Admired List since the publication began the annual ranking more than 30 years ago; prior years’ rankings are listed as Alcoa Inc.


SUMMARY
Under general direction, is responsible for positive customer relationships and customer satisfaction.  Primary activities are related to contract review, order processing, customer relations and sales support.  Insures accuracy of orders and on time delivery. Responsible for maintenance of customer order files, relationship with each customer, internal communications between sales, purchasing, planning, engineering, metallurgy, and operations.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Duties and responsibilities include (but are not limited to and may be changed, contracted or expanded at any time) the following:
 
  • Develop and maintain positive customer relations. Must possess excellent communication skills, both via telephone, in written format, and in face-to-face communications. The application of these skills is critical both with the customer, and on an internal level
  • Research and respond to customer inquiries regarding status of order, will investigate and resolve production status issues, will address shipping and scheduling issues, will proactively communicate with customer regarding changes in product availability or delivery schedules, and will work closely with purchasing, planning, engineering and metallurgy in the initial contract review phase to ensure timely launch of customer orders.  Work through OTD and customer scorecards to achieve optimum rating
  • Processes customer purchase order and reviews quote for accuracy to insure original quote meets purchase order requirements. Responsible for the timely and accurate entry of order, delivery of contract review to engineering and planning, generation of all appropriate documentation, ability to lead effort to launch product on time (critical job element)
  • Must maintain order book with accuracy and timeliness. Ability to review current orders against expected engine build quantities, understanding of end user applications, ability to interface with customers when order activity doesn't keep pace with end user forecasts, ability to interface with outside sales representatives to resolve discrepancies, basic understanding of drawings, prints, and customer specifications is required
  • Must possess exceptional computer skills, especially in Excel, Word, and ability to learn ERP systems. A working acquaintance with MRP, purchasing, and fulfillment software is preferred 
  • Pursues open non-conforming submittals for disposition with customer.
  • Must have understanding and knowledge of company procedures and work instructions. Maintains a safe, organized workstation and follows all company policy, safety and procedures
  • Ability to maintain export licensing with international customers.  Understanding of product both import/export and working with customs brokers
  • Some travel may be required
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.

Qualifications

a U.S. person due to ITAR, PLEASE COPY AND PASTE THE FOLLOWING INTO THE QUALIFICATIONS BOX: This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.