Customer Service Manager in Eastman, GA at Arconic

Date Posted: 8/29/2019

Job Snapshot

Job Description

Arconic (NYSE: ARNC) creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value. 
Building and Construction Systems, a business unit of Arconic, is the leading manufacturer of architectural aluminum products and systems for the commercial construction industry.  Arconic Architectural Products (AAP) helps architects, designers, specifiers and installers achieve their own groundbreaking ideas using our Reynobond® %7C Reynolux® products.  We serve the global market with manufacturing facilities in Eastman, Georgia USA and Merxheim, France, which manufactures and markets architectural systems and products in North America, Europe, Asia and the Middle East.
We have an immediate opening for a Customer Service Manager  to support our Arconic Architectural Products (AAP) business.  Reporting to the National Sales Manager, the CS Manager will focus on retaining and growing new customers and improving the overall customer service experience with AAP and our Reynobond product.
Duties & Responsibilities include:
  • Participate in strategic and tactical planning activities to support achievement of sales and operational objectives
  • Manage customer service activities and offer customer order fulfillment support
  • Oversee product pricing and customer quoting procedures
  • Support a culture of business ownership
  • Promote accuracy and discipline in sales order processing function to support targeted objectives in order fulfillment performance
  • Identify opportunities for process improvements and develop systems and procedures to implement these improvements
  • Serve as liaison between Field Sales, Customer Service, Scheduling, Production and other functional personnel as required to support efficient and effective order fulfillment process and customer satisfaction
  • Direct and motivate through coaching, team concept and constructive feedback 
  • Promote self-initiative and problem ownership for subordinates in addressing process gaps and improvement opportunities
  • Oversee the ISO 2001:2015 requirements for the Customer Service Department


Basic Qualifications
  • Bachelor’s Degree from an accredited institution.
  • Minimum of 3 years’ experience in customer service, sales or call – center environment
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Preferred Qualifications
  • 5 years of prior management experience in customer-oriented environment;
  • Experience with JD Edwards;
  • Experience Lotus Notes software;
  • Experience with CRM tools;
  • Previous call center experience;
  • Prior Inside sales experience.


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