Customer Sales Coordinator in Harrisonburg, VA at Arconic

Date Posted: 11/14/2018

Job Snapshot

Job Description

Position Description
This opening is in our Kawneer business located in Harrisonburg, VA. We are the leading manufacturer of architectural aluminum products and systems for the commercial construction industry. Kawneer is part of Arconic’s global Building and Construction Systems (BCS) business unit, which manufactures and markets architectural systems and products in North America, Europe, Asia and the Middle East.

Primary Purpose of the Function
Order Processing and Order Management
  • Purchase Order review
  • Coordinate and advance project status, including Estimating, Order Entry and Takeoff
  • Schedule orders to production based on standard lead times
  • Interface to JDE and release to production
  • JDE price concession based on established guidelines
Major activities/Key Challenges
Interact with Customers and Sales Representatives
  • Work with customer on processing, scheduling, order changes, product issues, customer claims.
Utilize or develop knowledge of product and price book
  • Interact and coordinate with internal resources on projects
3. Essential Knowledge & Skills/Education
  • Computer skills including:  Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems
  • Data entry skills with attention to detail
  • Written and verbal communication skills
  • Construction or architectural industry background a plus
  • Proven customer service skills including prompt response and documentation
4. Major Customers
  • External customers and sales representatives, as well as internal project managers and production control


Basic Qualifications
  • HS diploma or GED equivalent from an accredited institution
  • Minimum of 2 years of experience in a customer service role
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
  • This position is subject to International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder%22), Political Asylee, or Refugee.
Preferred Qualifications
  • Associates Degree from an accredited institution.
  • Commercial or residential construction industry experience.


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