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Customer Claims Specialist in Davenport, IA at Arconic

Date Posted: 12/7/2018

Job Snapshot

Job Description

Arconic is looking for a Customer Claims Specialist to join our Global Rolled Products (GRP) business unit in Davenport, Iowa.
 
Arconic (NYSE: ARNC) creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success.
 
Global Rolled Products (GRP), is a dynamic global organization that offers the widest variety of aluminum plate and sheet in the world. GRP is made up of Arconic's rolling operations around the world with manufacturing and commercial sites in North America, Eastern Europe, Western Europe, Asia, Australia and Russia. GRP is an approximately $8 billion global business. 
 
​As suppliers to the aerospace, automotive, commercial transportation, building and construction, industrial, and packaging and consumer goods markets, our high-quality materials are the foundation for many products that touch everyday life.
 
 
Since it opened in 1948, Arconic’s Davenport, Iowa aluminum facility has been at the forefront of American manufacturing. Nestled on the banks of the Mississippi River in Iowa, the plant employs 2,200 people and is a focal point of the global aluminum industry, with 25 percent of revenues coming from exports. Through continued modernization, Davenport has maintained its position as the world’s premier aerospace supply plant and is today the hub of Arconic’s $3 billion aerospace business.
 
The Customer Claims Specialist is a key role.  The Customer Claims Specialist is responsible for managing customer claims throughout the facility and ensuring timely resolution to customer concerns.
Primary activities of the role:
  • Input and process customer claims.
  • Approve claims within designated limits
  • Maintain claims records in accordance with Quality policy
  • Coordinate claims with Sales and Accounts Receivable Imbalance team to ensure timely disposition of claims for credit
  • Create and run reports related to claims and PPM
  • Coordinate with multiple remote Field Service Engineers
  • Directly coordinate with customers to follow up on claims resolutions
  • Interface with multiple Arconic locations to facilitate appropriate flow down of information
  • Coordinate corrective actions based on customer requests
Basic Qualifications
  • High School diploma or GED from an accredited institution
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position
  • This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
The ideal candidate will have:
  • Strong interpersonal and communication skills both Verbal and Written
  • Strong organization skills
  • Working knowledge of aluminum manufacturing processes
  • Strong math skills to calculate various percentages for claims resolutions
  • Proficient in Microsoft Excel
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Qualifications

Basic Qualifications
  • High School diploma or GED from an accredited institution
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position
  • This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Preferred Qualifications
  • Bachelor’s degree in business administration or similar field
  • Minimum of 3 years’ experience in Quality, Sales, Supply Chain, or Customer Service
  • Experience in a manufacturing environment


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