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Customer Account Manager - Rings North America in Cincinnati, OH at Arconic

Date Posted: 5/2/2019

Job Snapshot

Job Description

Arconic (NYSE: ARNC) creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value. Arconic Engines, a business unit of Arconic, is a world-class producer of aero engine and industrial gas turbine components, including airfoils, rings, disks and forgings. Arconic Engines excels in vacuum melted superalloys, machining, performance coatings and hot isostatic pressing for high-performance parts that enable the next-generation of quieter, more fuel-efficient aero engines and cleaner power generation. For more information: Follow @arconic: Twitter, Instagram, Facebook, LinkedIn and YouTube.
Arconic Engines is currently seeking a seasoned Customer Accounts Manager for our Rings business segment.   
Key Responsibilities include:
  • Manage the identification, development & sustainability of the strategic customer accounts, in line with the business strategy, ensuring strategies optimize AEN’s business and minimize conflicts and internal competition within AEN and/or the strategic customer.
  • Support development and execution of strategy for AEN, in coordination with other commercial staff members and various resources within AEN and marketing.
  • Establish challenging objectives to meet AEN growth strategy and target new business within both existing & developing markets, ensuring priorities are appropriately defined, with effective action plans.
  • Work closely with Customers & Marketing to provide support and manage projects for the strategic customer, and compile and submit accurate sales reports/forecasts in a timely manner.
  • Liaise with various AEN locations to ensure a high level of customer satisfaction.
  • Provide support for field training activities for team members and customers.
  • Participate in development of designs, configurations, project scheduling and installations, within the limits of established policies and procedures, and coordinate communication with customers and the market to ensure customers have up to date product information
  • Review and manage contract requirements to ensure they are within limits of established policies and procedures, including commercial and intellectual property (patent, trademark, licensing) requirements.  Manage contract compliance of assigned customers to insure budget attainment.
  • Coordinate support to customers and suppliers for a wide range of products and applications.
  • Assure complete accurate transmittal of contract information throughout the organization.
  • Coordinate with Central Estimating to insure timely submittal of quotes and packages.  Propose pricing/margin necessary to receive award.  Follow up with customers on all quote activity. 
  • Support multi-year contract negotiations for assigned customer accounts. 
  • Prepare and deliver customer presentations as needed.  Coordinate commercial, technical and market details for product and marketing literature and trade show displays and communications, as needed.
  • Establish positive relationships with customer representatives and managers in procurement, logistics, engineering, program and project offices, and other personnel to convince customers of desirability and practicability of products or services offered. 
  • Adhere to all company policies and procedures and environmental health and safety rules. Work in a safe manner that promotes the health and well-being of the individual and environment. Comply with all EHS rules and regulations and supervisory instructions.  Report all incidents including injuries, spills, fires, property damage, and near misses to their supervisor.


Basic Qualifications:
•       Bachelor’s Degree from an accredited institution
•       Minimum five (5) years of experience in the aerospace industry
•       This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
 Preferred Qualifications: 
  • Bachelors Degree is in Business or Engineering
  • Minimum 6 years of experience in the Aerospace industry
  • Minimum 3 years extensive experience with direct customer interactions
  • Minimum 3 years of sales and/or management level experience
  • Knowledge of Aerospace forging and machining processes
  • Basic knowledge of aircraft engine components, materials, technical drawings
  • Experience and intermediate proficiency with Microsoft Office programs (Word, Outlook, Excel, PowerPoint)
  • Excellent written and verbal communication skills
  • Strong analytical skills; able to effectively problem solve and deliver on objectives
  • Display innovative thinking and creativity
  • Flexible and able to work with all levels of the organization
  • Demonstrated dependability and ability to work independently and with large teams
  • Ability to multi-task


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