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Credit Manager in Pittsburgh, PA at Arconic

Date Posted: 1/7/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

Arconic is currently in search of a Credit Manager to join our Global Financial Services group in Pittsburgh, PA.
Arconic (NYSE: ARNC) creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value. 
The primary role of the Credit Manager represents a third level set of roles (Collector, Analyst, and Manager) and marks the zone where progressive strengths in risk assessment, interpersonal and leadership skills exist and continue to develop.  The incumbent works under the supervision of a Sr. Credit Manager, Group Credit Manager or the Director, Global Credit Management.
The principle challenge of this position is to become integrated with the Business units in performing the credit/collection function.  The incumbent assesses risk, establishes credit lines within delegated authority levels, and works with BU’s to craft the AR strategy. Incumbent uses various systems and technologies and operates within Arconic and Global Credit’s Policies and Procedures, usually helping to coach/mentor others in Global Credit.  The position requires progressive growth in all competencies and technologies.
Major Activities/Key Challenges:
  • Operating in a Global Environment and under a comprehensive set of Arconic and Global Credit Policies and Procedures and within delegated credit authority, the Manager’s major activities include the following:
  • Performing complex collections across Arconic’s complex sets of business units and global credit regions to ensure prompt customer payment performance.  Serving as an escalation point for Collectors and Analysts as they encounter situations beyond their respective job expectations.  Escalate further to BU and/or Group Credit Manager if/as necessary.  Build a strong working relation with the NAEX Team. Share knowledge and process to allow both team to support each other.  Coach and mentor Collectors and Analysts.
  • Building essential credibility with assigned BU’s (many times as the BU Coordinator).  Helping BU’s craft their AR management and strategic focus on complex/troubled accounts as well as customers on which business can be further developed.  Help ensure that Global Credit is delivering per the SLA, escalate deviations.
  • Ensuring customer exposure remains within the approved credit limits reasonable norms. Managing order holds/releases effectively, using sound judgment in non-standard situations.
  • Performing/supervising/training administrative tasks in relation to special collection tools, such as credit card, direct debit, RIBA drafts, promissory notes, bill of exchange and others that are required by the business. Handle with letter of credit and documentary credit collections; ensure Letter of Credit requirements are communicated to all involved parties and conditions are met and payment is received within a timely manner.
  • Researching/supervising/training payment issues and disputes, chase cash across Arconic’s complex sets of business units, providing input to A/R so they can reconcile and apply cash to open invoices in a timely manner.
  • Performing risk analysis and credit review work for new and existing accounts of low/med/high complexity, likely including some with global scope.  Exercising sound credit and commercial judgment when formulating credit recommendations, establishing proper credit controls in the Oracle system, performing all within the incumbent’s delegated credit.
  • Escalating non-standard issues, critical collection problems, or high-risk issues to the appropriate Credit, Accounts Receivable, and/or BU Manager(s) in a timely manner.
  • Assisting in any special projects as requested, work out process improvement/automation initiatives to increase efficiency and present (A3) to the Lead Team, participate actively in the implementation.
  • Participating in ASAT testing to ensure credit processes are in control and capable and provide constructive input and recommendations where enhancements to existing credit/accounts receivable processes may be improved.   Coach/counsel assigned staff if/when there are ASAT/Audit findings.
  • Providing excellent customer service to internal and external customers, including those who may be upset or have objectives contrary to Arconic's. 
  • Replacing/substituting other credit team members as directed.
  • Working in a diverse and complex global environment, across Arconic’s complex set of business units and global credit regions, using multiple credit platforms, where multiple currencies, languages, time differences and other global factors must be understood so the portfolio can be effectively managed by the Credit Manager.  
Key Behaviors
  • Assumes responsibility for assigned portfolio, special tasks, projects or assignments
  • Relies less on supervision; works independently and produces results
  • Strategic orientation, problem solver, results orientated
  • Adapts to continuous change and learning, growing technical, analytical and business competence
  • Innovative, provides constructive input and recommendations
  • Develops a network and credibility with co-workers, internal and external customers
  • Able to perform well under time and budget pressure
  • Demonstrates an understanding of Global Credit’s policies and procedures
Essential Knowledge & Skills/Education:
  • Fluent in English and any other language(s) necessary to contacts internal and external customers within their assigned portfolio via telephone, fax, e-mail, or by personal visit.
  • Highly developed listening and communications (oral and written) skills, able to negotiate at advanced levels.
  • Very strong and progressively developed interpersonal and leadership skills:  pleasant, persuasive, diplomatic yet authoritative as necessary.  Able to work with people across Arconic as well as with external customers.
  • Deep knowledge of the Arconic Business Units and Sales/Marketing Organizations that are serviced within their portfolio.   
  • Progressively developed working knowledge of business financial statements and drivers of both financial and sovereign risk assessment.
  • Progressively developed knowledge of the requirements for a Letter of Credit and Documentary Credits and various payment methods and secured terms that can be used to mitigate risk, and demonstrated strong credit and collection techniques.
  • Able to assimilate information about problems and establish a course of action.
  • Excellent, and progressively strong computer skills, to work on multiple computer platforms in order to make/supervise/train collection calls, document conversations and send correspondence with their internal and external customers to handle general administrative requirements on their portfolio.
  • Demonstrated ability to work in a team, coach, mentor and supervise others, and cooperate with internal and external customers.
  • Strong and progressively developed organizational skills; able to work independently, set prioritize day to day tasks, all communications, follow-up, and all of the administrative requirements of their portfolio; train and mentor others within the Credit team.


Basic Qualifications:
Bachelor's degree in accounting, finance, economics or business from an accredited institution
  • 5 years of experience of credit/collection or related experience; complete with suitable verified achievements
  • Employees must be legally authorized to work in the United States.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position
Preferred Qualifications:
  • Master’s degree in accounting, finance, economics or business from an accredited institution
  • 5 years of experience of credit/collection or related experience; complete with suitable verified achievements