Automotive Site Technical Manager in Davenport, IA at Arconic

Date Posted: 8/21/2019

Job Snapshot

Job Description

At Arconic, our goal is to be the best company in the world! Arconic is the world’s leading producer and manager of primary aluminum, fabricated aluminum and alumina facilities, and is active in all major aspects of the industry. Arconic serves the aerospace, automotive, packaging, building and construction, commercial transportation, and industrial markets, bringing design, engineering, production, and other capabilities of Arconic’s businesses as a single solution to customers. Since it opened in 1948, Arconic’s Davenport, Iowa aluminum facility has been at the forefront of American manufacturing. Nestled on the banks of the Mississippi River in Iowa, the plant employs 2,400 people and is a focal point of the global aluminum industry. Through continued modernization, including a $500 million investment over the past decade alone, Davenport has maintained its position as the world’s premier aerospace and automotive supply plant. POSITION IS LOCATED IN KENTUCKY - JEFFERSONTOWN / LOUISVILLE REGION. 

The primary purpose of this position is to provide leadership, strategic direction, and support to multiple automotive (OEMs, Tier 1, and Outside Processors) and industrial facilities within a designated region.  The role will be the primary conduit between Arconic and the Customer and manage all aspects of the account and interactions once Commercial completes the negotiations.  The role is a Manufacturing function that will manage the Automotive Customers similar to how the Aerospace Sales Managers manage the Aerospace Customers.  The job plays a critical role in driving and improving Customer satisfaction. The job is instrumental in driving continual improvement of the Ford Supplier Performance Review (SPR) score.  He/She will have direct accountability/responsibility for developing the strategy and actionable items to deliver an improved scorecard.  He/She will oversee customer support for flow issues, manufacturing problem solving, and ensure that customer requirements and standards are understood, maintained, and adhered to.  The Automotive Site Technical Manager is an integral part of the Field Service Engineering organization, providing connection between the customers’ facilities and the Arconic plant. The job requires a high degree of interaction with Customers, Quality, Sales, Commercial, Product Applications, SCM, Manufacturing, and Procurement. So, he/she must be able to rely on a diverse skillset to provide guidance to customers, to the sales and marketing team, and to production and quality to solve problems. Also, the successful candidate will develop relationships, maintain standards, participate in quarterly Ford SPR meetings, and participate in Arconic kaizens. POSITION IS LOCATED IN KENTUCKY - JEFFERSONTOWN / LOUISVILLE REGION.

Major Activities/Key Challenges:
  • Direct responsibility/accountability to develop strategy and action items that will deliver improved Customer Satisfaction
  • Serve as primary conduit between Arconic and the Customer as well as manage all aspects of the account and interactions once Commercial completes the negotiations
  • Maintain overall customer scorecard and cascade scorecard metrics to departments
  • Oversee customer support for flow issues, manufacturing problem solving, and ensure that customer requirements and standards are understood, maintained, and adhered to.
  • Facilitate resources and materials to rapidly solve problems
  • Address and provide solutions to resolve systemic high level pinch-point issues
  • Interface with All Levels and Functions of the Customer, Suppliers, Outside Processors and Arconic
  • Drive actions for improved performance (manufacturing, quality, delivery, engineering, launch, and cost)
  • Attend strategic sessions with Arconic GRP managers to ensure plant requirements are stated and supported
  • Function as a subject matter expert across scheduling, casting, materials management (including scrap and commercial metals) continually driving optimization to increase overall system effectiveness
  • React swiftly to upset conditions across the interactive functional areas in order to minimize disruptions and quickly re-establishing normal flow
  • Establish interaction and connection with each location of responsibility
  • Manage strong relationships with Customer critical positions – address the Voice of the Customer
  • Develop and understand knowledge/intel of competitors approach and best practices
  • Support and assist resident Ford KTP / DKPI FSE with customer issue resolution as needed
  • Serve as primary FSE contact at assigned Industrial and Automotive OEMs, OSPs, and Tier 1 customers in designated region
  • Assist with containment activities, corrective actions, and writing claims as needed.
  • Facilitate required Customer / Arconic meetings as needed
  • Support all new model launches

Essential Knowledge & Skills /Education: 
  • The incumbent recognizes that accident and injury prevention are equal in importance to production, quality, delivery, recovery and cost control.
  • The incumbent accepts the responsibility to work safely and promote safety consciousness among other employees.
  • The incumbent will take a leadership role in promoting and practicing Arconic Business System concepts and philosophies within his/her span of control and responsibility.
  • The person in this job is/would be responsible for behaving in accordance with Arconic’s People Values and Diversity Policy.
  • The incumbent shall take such steps to assure that all employment practices are conducted so as to comply with equal employment opportunity laws and company policy with regard to race, sex, religion, national origin, age, or physical ability.
  • The person in this job is/would be responsible for taking action to ensure that all employment practices under his/her control, including hiring, promotions, demotions, and discipline are conducted in compliance with equal employment opportunity laws and Arconic policy with regard to race, gender, religion, national origin, age, or physical ability.
  • The incumbent shall endeavor to remain generally abreast of local, state, and federal laws, rules, regulations, and statutes governing equal employment opportunity practices.
  • The successful candidate must possess the ability to lead, guide, coach, and hold team accountable to successfully meet business results. As well as, an ability to work across multiple functional areas to drive results.
  • Good working knowledge of manufacturing, supply chain, production control, inventory management, Sales & Operations Planning, and Quality to provide balance of customer delivery, assets, inventory, and cost
The incumbent shall also need the following competencies:

  • Leadership
  • Versatility
  • Collaboration
  • Adaptability/Flexibility
  • Persistence
  • Resilience
  • Soft Skills – People, Interpersonal, Team-Building
  • Technical Expertise – Aluminum Manufacturing, Blanking/Stamping
  • Organization and Time Management Skills
  • Written and Oral Communication Skills
  • Ability to Prioritize Critical Issues and Drive Resolution to Closure
  • Ability to Collect, Analyze, Exploit Data
  • Results Oriented – SPR/Scorecard
  • Drive Ownership and Accountability
  • Problem-Solving
  • Negotiation Skills

Major Customers:

  • Automotive Original Equipment Manufacturers and Tier One Suppliers
  • GRP, AAP and Davenport Supply Chain Management
  • GRP, AAP and Davenport Production Organization
  • GRP, AAP, and Davenport Quality Assurance
  • GRP, AAP and Davenport Accounting
  • Procurement
  • Suppliers outside of Davenport, Business Unit, or Arconic


Basic Qualifications:
  • Associate’s degree from an accredited institution and relevant work experience
  • Minimum five years’ experience in a manufacturing aluminum and/or blanking environment
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
  • This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.
Preferred Qualifications:
  • Ability to communicate effectively, both orally and in writing, with a broad range of individuals and functions both inside and outside the organization
  • Microsoft Office knowledge especially in Word and Excel
  • Experience in automotive industry