Associate I IT in Sheffield at Arconic

Date Posted: 1/2/2020

Job Snapshot

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  • Location:
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    Not Specified
  • Date Posted:

Job Description

Purpose and Rationale:

Manufacturing Infrastructure is an organization within Arconic's GBS-IS.  The organization is accountable for the strategy, deployment, operations, complexity reduction and security of all manufacturing infrastructure, as well as global management of strategic third party infrastructure sourcing supporting one of Arconic’s three Global Business Units

This organization is a direct result of the executive leadership of Arconic’s agreement to create a single global manufacturing infrastructure organization in order to implement global manufacturing infrastructure standards, create common infrastructure platforms and solutions for use across BUs/locations, leverage skills of existing resources across all GBUs and BUs, and improve overall productivity and operational effectiveness across Arconic's global manufacturing locations.

The SMO Infrastructure Engineer role is a primary deployment and support role for business and manufacturing infrastructure within Arconic’s global manufacturing facilities. This role normally reports to the BU / Regional Services Lead within the incumbent’s location or Business Unit.  However, in some cases, the role may report to an SMO Infrastructure Technical Lead within the incumbent’s location or Business Unit.


This is an experienced position in the GBS-IS Manufacturing Infrastructure organization of Arconic.  The principal challenges of this position are to participate in the deployment and implementation of new and existing business and manufacturing systems, technologies and information solutions; to understand and support existing business and manufacturing systems and technologies; and to apply Arconic’s standards, procedures and technologies.


• Work alone or as part of a team to implement, evaluate, procure, and/or support business and manufacturing computer systems and information solutions that meet the needs of the customer and add the most value to the company.  This is to be accomplished by utilizing technically sound methods of investigation, analysis, design, planning, and scheduling.

• Provide reactionary support and/or preventive maintenance on the business and manufacturing systems in assigned area(s) of responsibility, with minimal supervision.

• Provide advice and counsel to the customers of the business and manufacturing systems in assigned area(s) of responsibility, and to other location business, manufacturing, local technical, or GBS-IS personnel.

• Develop a thorough understanding of the manufacturing and business processes in area(s) of assignment; participate in, and learn how to perform, the analysis of the customer's processes to identify gaps and opportunities for improvement.

• Manage the Service Level Agreement (SLA) process in assigned area(s) of responsibility.

• Operate within Arconic IS standards and conventions and applicable Arconic BU/RU IT standards.

• Follow appropriate methodologies, support processes, and procedures.

• Comply with all guidelines detailed in the IT ASAT/PSAT (with a specific focus on business partnerships, change control, disaster recovery, and security) for assigned area(s) of responsibility.

• Pursue continuous learning consistent with the movement in the job requirements and changes in technology.

• In addition to individual priorities, manage a single business or manufacturing system service or smaller project including project estimates, status communications, and schedules; execute the plans including frequent review with immediate supervisor.

• Lead the discovery, planning and implementation of process improvements in individual tasks.


• Business Unit and location customers.

• Plant and Business Unit IS customers.

   Suppliers of products and services.

•  Work team, peers, manager and other relevant personnel 
    in the GBS-IS organization.

•  Work team, peers, manager and other relevant personnel 
    in the GBU / BU IS and process control organizations.


• Must have higher educationqualification in computer science (degree or equivalent).

•  Must have minimum 2 years ofpractical experience.


•This position requires a higher education qualification in computer science(degree or equivalent) and practical experience.

•The incumbent must demonstrate a solid understanding of IT Operating Systems,collaboration tools and network topologies.

•The incumbent must demonstrate a basic understanding of service level-based ITSupport Chains

•The incumbent must be knowledgeable in the location’s standards, conventions,procedures and technical environment.

•The incumbent must have strong human relation skills and be able to interactwith internal and external customers, other support groups, BU or locationmanufacturing management, and GBS-IS management.

•The incumbent must possess effective verbal and written communication skills.

•The incumbent must be fluent in local language and possess a good level ofEnglish skills.