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Accounts Coordinator (Customer Service) in Simi Valley, CA at Arconic

Date Posted: 1/4/2019

Job Snapshot

Job Description

Arconic Fastening Systems (AFS) is seeking an Account Coordinator (Customer Service) to assist the Sales Department by writing and analyzing customer orders/requests, analyzing various sales reports and resolving customer issues by working with the location’s various departments and external vendors.
This position is located at the AFS aerospace distribution facility in Simi Valley, CA.
Arconic Fastening Systems (AFS) serves the global aerospace, automotive, and commercial transportation markets with the most specialized engineering, highest quality, and the greatest breadth and depth of fastening system solutions and seamless rolled rings in our industry. Headquartered in Torrance, CA; AFS employs 7,900 people in 13 countries at 39 locations. AFS is a business unit of Arconic (NYSE:ARNC).

Arconic is built on an extraordinary heritage of innovation that began with Alcoa’s founding in 1888. Our businesses have helped shape the aerospace, automotive and building and construction industries since the days of the Wright brothers and Henry Ford, and the first modern downtowns. On November 1, 2016, Arconic launched as a global leader in multi-material, precision-engineered products and solutions for high-growth markets, following our successful separation from Alcoa’s bauxite, alumina and aluminum products units. Today we continue to build on more than a century of innovation to help transform the way we fly, drive, build and power.
Key Responsibilities
  • Analyze proper inventory allocations vs. customer backlog to determine allocation of parts
  • Analyze and manage weekly customer backlog reports for credit, sub inventories, customer holds and stock reserves
  • Assists Sales to access EDI accounts for specific customers and the processing of orders as required
  • Takes information from customers regarding order discrepancies
  • Handle difficult customer related situations and find solutions to ensure customer satisfaction
  • Coordinates with other AFS Sites and third party vendors to provide AFS Simi Valley’s response to customer inquiries
  • Follows up and coordinates with other Simi Valley departments to provide response to customer inquiries
  • Follows up on open purchase orders with AFS manufacturing sites and third party vendors when necessary
  • Enter in Oracle all necessary orders and changes as required
  • Edit data entered in Oracle to ensure accuracy and correct as required
  • Performs other related duties/responsibilities as assigned or requested by management
  • May work with management on various projects
  • Maintains required stock levels in Simi Valley
  • Works with management on IMEX related projects
  • Basic inventory management


Basic Qualifications
  • High School Diploma
  • Minimum of 3 years Customer Service Experience
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
  • This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
  • Preferred Qualifications
  • Associate’s Degree preferred
  • Fastener Industry or related experience preferred.
  • Knowledge of Oracle applications.
  • Excellent written and oral communication skills.
  • Proficiency in MS Office applications.