Inside Sales Manager in Cleveland, OH at Arconic

Date Posted: 11/12/2019

Job Snapshot

Job Description

Arconic Engineered Structures (AES) is seeking an Inside Sales Manager with high energy and drive. This position will be based in Niles, OH. 

Arconic (NYSE: ARNC) is a $14 billion global leader in lightweight metals engineering and manufacturing. Arconic’s innovative multi-material products, which include aluminum, titanium, and nickel, are used primarily in aerospace, automotive, commercial transportation, building and construction, defense, and industrial applications. Arconic employs more than 40,000 people in over 25 countries around the world.

The primary purpose of the Inside Sales Manager role is leading and developing the inside sales team in Niles, Ohio.  This team handles all external and internal customer orders and provides an interface between customers, outside sales, and in-house operations. The successful Inside Sales Manager will be the advocate of the customer, lead and motivate the inside sales team, and have creative problem-solving skills. If this describes you, please apply to join our team.

Major Activities/Key Challenges

  • Leading the Inside Sales team in their day-to-day activities and execution of our customer connection.  Implementing contract review procedures and provide accurate quoting, order entry, status, shipments, returns, credits, and customer portals.
  • Managing a process for expedites and accounts receivables. Working closely with the supply chain team to communicate forecast, understand capacity constraints, and to publish lead times.
  • Driving continuous improvement across processes including order entry, product standardization, record retention, customer relationship management, and internal communications. 
  • Acting as a customer advocate by presenting data and making recommendations to business leaders. Acting as customer intermediary with internal team members and ensuring that specifications and critical delivery commitments are met and following up on customer issues.
  • Communicating with key customers to solicit orders or discuss business, technical, and contractual delivery concerns; this could be by telephone, written correspondence, or visitation.
  • Participating in business plan preparation. Assisting in formulating budgets and long-range plans.
  • Tracking and publishing key metrics including weekly quote volume, order volume, time to quote, order entry/contract review time, on time delivery.  Analyzing metrics and taking action to improve results. Participating in various meetings, such as project status, cost reduction programs, etc.
  • Post Order Management – managing unadjusted items, processing claims, and negotiating settlements. Meeting unadjusted items objectives.
  • Supporting customer visits to Niles.

Essential Knowledge & Skills

  • Success directly leading and motivating a high performing team.  Willingness to be a “player-coach” and to lead by example.
  • Customer Service — Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Data base user interface and query software — Customer service knowledge generation software.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Technical Aptitude – willingness and aptitude to learn the attributes of an engineered product and the key aspects of the manufacturing processes.
  • Continuous improvement – experience and track record of driving improvement in a high functioning and highly detail-oriented organization.
  • Relationship Building – Ability to build key relationships across the global organization to support the needs of customers.



Basic Qualifications:
  • Bachelor's degree from an accredited institution.
  • Minimum of 3 years of experience in inside sales management, customer service management, or commensurate experience directly leading a high functioning team.
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
  • This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
  • Ability to travel up to 10%.
Preferred Qualifications:
  • Bachelor's degree from an accredited institution Marketing, Economics, Supply Chain, Business, or Communication.
  • Strong experience with analytical skills, proficient in MS EXCEL, WORD, POWERPOINT, 
  • Positive/can do attitude along with the ability to influence, strong problem-solving skills, and comfort with conflict management.
  • Experience with SAP, Oracle or other MRP system.
  • Experience managing accounts and working with clients/customers
  • Experience in heavy manufacturing and/or distribution environment.
  • Experience in Metals and/or aerospace industry.
  • Flexibility and availability to work in excess of 8 hours per day, 40 hours per week during peak periods of time.


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